vs788 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how vs788 ("vs788", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your", "Player") who access or use the online casino and sports betting platform available at vs788.io (the "Platform"). This Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and any individual who contacts our support team.

By registering an account on vs788.io, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the vs788 Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

2 Personal Data We Collect

vs788 collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity & Contact Data

• Full legal name (as it appears on your National ID Card, passport, or driving licence)
• Date of birth (for age verification — all players must be 21 years of age or older)
• Email address and mobile phone number
• Residential address, city, and country (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh)
• Copies of identity documents submitted during KYC verification (NID, passport, driving licence)

2.2 Account & Financial Data

• vs788 username and encrypted account password
• Deposit and withdrawal transaction history, including amounts in BDT (৳)
• Mobile financial service account numbers used for transactions (bKash, Nagad, Rocket, Upay)
• Bank account details for players using Dutch-Bangla Bank, BRAC Bank, or card payments via Visa and Mastercard
• Bonus and promotional offer history linked to your account

2.3 Gaming & Betting Activity Data

• Game session logs, including game titles played, bet amounts, wins, losses, and session durations
• Sports betting history, including markets, odds, stake amounts, and outcomes for cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other markets
• Wagering history used for responsible gaming monitoring and bonus wagering verification

2.4 Technical & Usage Data

• IP address and approximate geolocation at time of login or transaction
• Device type, operating system, browser type and version
• Pages visited on vs788.io, time spent, click patterns, and navigation paths
• Session cookies and authentication tokens used to maintain your logged-in state
• Mobile network operator (Grameenphone, Banglalink, Robi, Teletalk, etc.) where applicable

2.5 Communications Data

• Records of emails, live chat transcripts, and support ticket correspondence between you and the vs788 support team
• Records of any formal complaints submitted in writing
• Survey responses and feedback submitted voluntarily

3 How We Collect Your Data

vs788 collects personal data through the following means:

3.1 Directly From You

The majority of personal data we hold about you is provided directly by you when you: register an account on vs788.io; complete identity verification (KYC) procedures; make a deposit or request a withdrawal; place a bet or play a casino game; contact our support team; or respond to surveys and promotions.

3.2 Automatically Through Your Use of the Platform

When you access vs788.io, our servers and analytics tools automatically collect technical and usage data including your IP address, device information, browser type, and behavioural data about how you navigate the Platform. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7 of this Policy.

3.3 From Third-Party Service Providers

We may receive data about you from trusted third-party service providers that assist us in operating the Platform, including:

• KYC and identity verification providers — who confirm the authenticity of identity documents you submit
• Payment processors — including bKash, Nagad, Rocket, Upay, and banking partners, who confirm transaction status and account ownership
• Fraud prevention and AML screening services — who cross-reference your details against risk databases to protect the integrity of the platform
• Game content providers — such as Evolution Gaming, Ezugi, and Playtech, who may share session metadata for dispute resolution purposes

4 How We Use Your Personal Data

vs788 uses the personal data we collect for the following purposes:

• Account creation and management: To register your player account, maintain it securely, and authenticate you when you log in to vs788.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods in BDT.
• Identity and age verification: To confirm that you are at least 21 years of age and that you are who you claim to be, in compliance with our anti-fraud and responsible gaming obligations.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Responsible gaming monitoring: To monitor your gaming activity for signs of problem gambling, apply self-exclusion or deposit limit requests, and contact you if we have concerns about your wellbeing.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, match-fixing, and other prohibited activities.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) laws and to respond to lawful requests from relevant authorities.
• Platform improvement: To analyse usage patterns, diagnose technical issues, conduct A/B testing, and improve the functionality and user experience of vs788.io.
• Promotions and communications: To send you information about bonuses, promotions, and platform updates that are relevant to your account — but only where you have not opted out of marketing communications.

5 Legal Basis for Processing

vs788 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and vs788 (i.e., to operate your player account, process transactions, and provide gaming services).
• Legal obligation: Processing is required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing is necessary for vs788's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the Platform — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (e.g., for sending marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6 Sharing Your Personal Data

vs788 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the vs788 Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), KYC verification providers, fraud and AML screening services, cloud hosting and infrastructure providers, customer support platform operators, and game content studios (Evolution Gaming, Ezugi, Playtech, Pragmatic Play, Spribe, and others). All service providers are contractually bound to process your data only on our documented instructions and to maintain appropriate security standards.

6.2 Legal and Regulatory Authorities

vs788 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent or investigate criminal activity (including fraud, money laundering, or match-fixing) or to protect the rights, property, or safety of vs788, our players, or third parties.

6.3 Business Transfers

In the event that vs788 or substantially all of its assets are acquired by or merged with a third party, your personal data held by vs788 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change in how your data is processed as a result.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They enable the website to remember your actions and preferences over a period of time so you do not have to re-enter them whenever you come back to the site or browse from one page to another.

7.2 Cookies Used by vs788

vs788.io uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They include session authentication tokens that keep you logged in securely, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences such as your selected language settings, preferred currency display, and game lobby filters, so you do not have to re-set them on every visit.
• Analytical cookies: vs788 uses privacy-respecting analytics tools to understand how players navigate the Platform — which pages are visited most frequently, where users drop off, and how platform features are used. This data is processed in aggregate and is not linked to your individual identity.

7.3 Cookies We Do Not Use

vs788 does not use advertising cookies, retargeting cookies, or cross-site tracking technologies that follow your browsing activity outside of vs788.io. We do not share cookie data with advertising networks or social media platforms.

7.4 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling strictly necessary cookies will prevent you from logging in to your vs788 account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Security

vs788 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and vs788 servers.
• Encrypted storage of passwords using industry-standard hashing algorithms — vs788 staff cannot view your password in plain text.
• Access controls: Personal data is accessible only to vs788 staff who have a legitimate need to access it for their role. All staff with access to personal data are subject to confidentiality obligations.
• Regular security audits and penetration testing of the vs788 Platform infrastructure.
• Two-factor authentication (2FA) available on your vs788 account to add an additional layer of login security.
• Intrusion detection systems that monitor Platform infrastructure for suspicious activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a personal data breach that poses a significant risk to your rights and freedoms, vs788 will notify affected players promptly and take all reasonable steps to contain and mitigate the breach.

9 Data Retention

vs788 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The following general retention periods apply:

• Active player accounts: Personal data is retained for the full duration of the account relationship plus a minimum of five (5) years following account closure. This retention is required to satisfy anti-money-laundering (AML) and financial record-keeping obligations.
• KYC verification documents: Identity and address documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years to support financial auditing, fraud investigation, and regulatory compliance.
• Support correspondence: Customer support records are retained for three (3) years from the date of the final communication in a support thread, or longer where a formal complaint or legal matter is ongoing.
• Marketing preferences: Records of your marketing opt-in or opt-out status are retained indefinitely to ensure we honour your preferences correctly, even after account closure.
• Analytical and usage data: Aggregated, anonymised analytical data that cannot be linked to an individual is retained indefinitely for platform improvement purposes.

Once the applicable retention period has expired, vs788 will securely delete or irreversibly anonymise the relevant personal data in accordance with our internal data deletion procedures.

10 Your Rights Over Your Personal Data

As a vs788 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified rights requests within 30 days.

• Right of access: You have the right to request a copy of the personal data vs788 holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request" (SAR).
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. For some data fields (e.g., your registered email address), you may be able to make corrections directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Note that this right is subject to our legal retention obligations described in Section 9 above.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where we process your data by automated means on the basis of your consent or a contract with you, you have the right to receive a structured, machine-readable copy of your data to transfer to another service provider.
• Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to object at any time to processing for direct marketing purposes.
• Rights related to automated decision-making: Where vs788 makes decisions about your account (such as fraud flagging or responsible gaming interventions) using automated processing, you have the right to request human review of those decisions and to receive an explanation of the logic involved.

11 Children & Minors

vs788 is strictly an adults-only platform. The minimum age requirement for all players is 21 years of age. vs788 does not knowingly collect personal data from individuals under the age of 21, and we do not permit anyone under 21 to register or use the Platform.

Where vs788 identifies or reasonably suspects that a registered player is under 21 years of age, we will immediately suspend the relevant account, freeze any associated funds pending investigation, and conduct identity verification to confirm the player's age. If it is confirmed that the account holder is under 21, the account will be permanently closed, all bonus balances forfeited, and any winnings held in the account reviewed in accordance with our Terms & Conditions.

If you believe that a minor has registered on vs788.io or that your child has used the Platform without your knowledge, please contact our support team immediately at [email protected]. We will take prompt action to investigate and resolve the matter.

12 Third-Party Links

The vs788 Platform may, from time to time, contain references to or information about third-party services, payment providers, or game studios. These references do not constitute endorsement or affiliation beyond our existing service provider relationships, and vs788 is not responsible for the privacy practices of any third party.

This Privacy Policy applies solely to personal data collected and processed by vs788 in connection with vs788.io. It does not govern the data practices of third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) or game content providers (Evolution Gaming, Ezugi, Playtech, Pragmatic Play, Spribe, etc.). We encourage you to review the privacy policies of any third-party services you interact with independently of the vs788 Platform.

13 Updates to This Privacy Policy

vs788 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the Policy, we will notify registered players by email to the address associated with their vs788 account, and we will update the effective date at the top of this page. We encourage you to review this page periodically to remain informed about how vs788 protects your personal data.

Your continued use of the vs788 Platform after a revised Privacy Policy has been published and notified to you constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you must stop using the Platform and, if you wish, close your account by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vs788 handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject Line for Privacy Queries: "Privacy Policy Enquiry — [Your vs788 Username]"
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and resolve them within 30 days.

For formal complaints about our data processing practices, please include a clear description of your concern, the personal data in question, and any steps you have already taken to resolve the matter. vs788 will investigate all formal privacy complaints diligently and respond in writing.